LSNDEE Steampunk Metal Mechanical Bee Kit, Insect DIY Puzzle Model, STEM Gift

100% Quality & Satisfaction Guarantee

We stand firmly behind the quality and craftsmanship of our products.

Free Replacement or Full Refund for Quality Issues:
If your item arrives broken, defective, damaged in transit, or with any manufacturing issue, please contact us within 30 days of delivery at support@lsndee.com with photos or videos.
We will provide a free replacement / remake or a 100% full refund right away.
For customized products, no return of the defective item is required.

Standard Non-Custom Items:
Standard products can also be returned or exchanged within 30 days of delivery in unused, original condition with packaging intact.

We hope you love your purchase! If you are not fully satisfied with your order, we’re here to help.

Eligibility
Returns are accepted within 30 days of delivery.
Items must be unused, undamaged, in original packaging with all tags intact.
Customized / personalized items are non-returnable & non-refundable, unless defective.

How to Return
1. Contact our support team to request a return authorization before sending items back.
2. Please do NOT send returns without prior approval.
3. Ship the item back following our provided return shipping instructions.

Refund Notes
Once we receive and inspect your returned item, your refund will be processed.
Original shipping fees are non-refundable unless the item arrives defective or wrong.
Buyers are responsible for return shipping cost, unless we made a mistake (wrong item, defective goods).

Damaged / Defective Items
If your item arrives broken or defective, please contact us within 7 days after delivery with photos/videos as proof. We will arrange replacement or refund for you.

Exclusions
Sale items, clearance goods may not be eligible for return.

Last updated: July 10, 2018

lsndee operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). lsndee is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process
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How We Use Your Personal Information
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Contact
Questions about our privacy practices? Contact us at +1 210-390-9518 or email support@lsndee.com.