Refund policy

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30-Day Guarantee

Hassle-free coverage and dedicated support on all orders.

✨

100% Free Remake

If there is any defect or damage, no return is required.

⏱️

24h Fast Response

Dedicated customer support team at your service.

At LSNDEE, your satisfaction is our priority. Whether you ordered a personalized brick keepsake or a precision mechanical kit, we stand 100% behind our craftsmanship. Please review our policy below tailored to your purchase.

🎨

Custom & Made-to-Order

(Personalized photo building blocks, custom figures & engraved gifts)

Before Production: You can cancel for a 100% full refund or request design adjustments anytime before crafting starts.

After Production Begins: Because each piece is uniquely crafted from your photo, orders cannot be returned for change of mind.

⭐ Quality Guarantee: If your item arrives with defects, incorrect photo/parts, or shipping damage, we will remake it for free or issue a full refund with no need to return the product!

📦

Standard / Ready-Made

(Steampunk assembly kits, capybara mecha figures, accessories & pumps)

30-Day Returns: You may request a return or exchange within 30 days of receiving your order.

Condition: Items must be unopened, unused, and in their original packaging with all included parts.

Return Shipping: Customers cover return postage unless the item received is defective or wrongly shipped.

Exchanges: We gladly exchange for another item or variant, subject to stock.

🚚 Damaged in Transit or Missing Parts

If your parcel arrives damaged or incomplete, please photograph the package and items immediately and email support@lsndee.com within 30 days. We will verify and dispatch a free replacement or issue a full refund within 24 hours.

How It Works: 3 Simple Steps

Email support@lsndee.com with your order number and photo of the item.

24h Review

Our support team confirms the solution or provides return instructions.

Fast Resolution

Receive your free replacement tracking number or refund in 3–5 business days.

💳 Refund Processing

Approved refunds are issued back to your original payment method within 3–5 business days. Please note that customs duties and expedited carrier shipping fees are non-refundable.