Frequently Asked Questions

Customizing your set is simple and fun. Visit our product page, select your preferred size and style, and click the upload button to upload your favorite photo. Our preview tool allows you to adjust the crop, alignment, and orientation. Once you are happy with the draft, add the item to your cart and proceed to checkout.

We recommend uploading photos in JPG, PNG, or TIFF format. For optimal printing clarity, your photo should ideally have a minimum resolution of 300 DPI. High-resolution photos with good lighting and clear contrast will produce the sharpest brick mosaic results.

Yes! During the customization process on the product page, you can add personalized text such as names, anniversaries, or heartfelt messages. If you have specific layout requests, you can also leave a note during checkout or contact our support team right after ordering.

Photos featuring close-up portraits, clear facial expressions, high contrast, and clean backgrounds create the most vibrant building block sets. We recommend avoiding blurry, heavily filtered, dark, or low-resolution screenshots.

Yes. Our experienced design team carefully reviews every uploaded photo and performs complimentary adjustments (such as color balance, contrast enhancement, and framing optimization) to ensure the highest fidelity on the physical blocks.

Because each set is custom-crafted to your specific design, production takes 1 to 3 business days after order confirmation. We ensure every piece is carefully sorted and inspected prior to dispatch.

We provide Free Worldwide Standard Shipping on all orders. Estimated delivery time is 5 to 10 business days following dispatch, depending on destination country and customs clearance.

Yes. Once your order is dispatched, you will automatically receive a shipping confirmation email containing your courier tracking number and a tracking link to monitor shipment progress in real time.

Currently, all orders are shipped using our priority direct-line standard shipping. We are working to offer express courier options (such as DHL/FedEx) in the near future. If you have an urgent delivery deadline, please contact our support team before placing your order.

If you need to change your photo, update your shipping address, or cancel your order, please contact us at support@lsndee.com within 24 hours of placing your order. Because each custom piece enters fabrication quickly, modifications cannot be accommodated once production has begun.

We are committed to responding to all customer questions and inquiries within 24 hours. Our customer support team is always ready to assist you.

Because personalized building blocks are made-to-order based on your unique photo and specifications, we cannot accept returns or issue refunds for change of mind or customer-submitted incorrect photos. However, we guarantee 100% satisfaction for any manufacturing defects or transit issues.

Your satisfaction is protected by our 30-Day Guarantee. If your set arrives damaged, defective, or with missing bricks, please email us at support@lsndee.com with your order number and clear photos of the problem within 30 days of delivery. We will arrange a free replacement or full refund immediately.

If tracking indicates an abnormal delay or your package is confirmed lost by the carrier, contact our support team. We will immediately coordinate with the logistics provider and issue a prompt replacement or refund.

Once an approved refund is processed, funds are credited back to your original payment method within 5 to 7 business days, depending on your bank or card issuer's processing schedule.