Shipping Policy

1. Order Processing Time


All custom photo brick puzzle orders are made-to-order. We need 1-3 business days to process your order, including photo design confirmation, brick printing and assembly, quality inspection and packaging.

2. Shipping Time & Delivery Promise


We guarantee that all orders will be delivered to you within 3-15 days after payment is confirmed (excluding extreme uncontrollable factors). The specific shipping time is divided into the following regions (based on US local delivery standards):

3. Shipping Cost & Carriers


  • Shipping Cost：① USA Mainland: Free Shipping for orders; ② International: Calculated automatically based on shipping address at checkout.
  • Logistics Carriers：We cooperate with well-known international logistics companies such as USPS, FedEx, UPS for delivery, and the system will automatically match the optimal logistics channel according to your shipping address.

4. Shipping Tracking


After your order is shipped, we will send a shipping confirmation email to the registered email address, which includes the tracking number and official tracking link. You can also check the order shipping status in real time through the [My Account] page of our store.

5. Custom Product Return & Refund Policy


Due to the personalized custom nature of the photo brick puzzle products (printing with your exclusive photos/patterns), we do not accept returns, refunds or exchanges for non-quality problems. This rule complies with the US e-commerce custom product trading norms, and we appreciate your understanding.

Quality Problem Support


If you receive the product and find unavoidable quality defects (excluding human damage), such as:

  1. Brick parts are cracked/broken during transportation;
  2. Photo printing is blurred, distorted or wrong printing (unconsistent with the uploaded photo);
  3. Missing brick parts or incomplete accessories.

Please send clear photos/videos of the defective product and your order number to our customer service email: 【 support@lsndee.com】 within 3 business days after signing for the goods. We will verify the problem within 24 hours and provide free re-production and reshipment or free part replenishment for you (no additional shipping cost required).

6. Uncontrollable Delay Factors


Delivery delays may be caused by the following uncontrollable factors, and we will not be held responsible for such delays, but we will try our best to coordinate with logistics providers to expedite delivery:

  1. US statutory holidays and extreme weather (e.g., snowstorms, hurricanes);
  2. Customs clearance delays for international shipping;
  3. Incorrect shipping address/contact information filled in by the buyer, leading to failed delivery;
  4. Logistics delays caused by force majeure such as natural disasters and public emergencies.

Note：If the delivery is delayed due to the wrong address/contact information you filled in, you need to bear the additional shipping cost for re-delivery.

7. Contact Us


If you have any questions about order processing, shipping status or delivery delays, please contact our customer service through the following channels:

  • Customer Service Email: support@lsndee.com
  • Customer Service Phone number: +8615659846660 (Response within 24 hours)
  • Company: shen zhen ling te ke ji you xian gong si
  • Address: Longhuaqu longhuajiedao yousongshequ yousonglu, xinglongfuchuangkeyuanCdongAdanyuan607, Shenzhenshi, GD, 518000, CN
  • Store Online Chat: Shopify Online Chat (Working time: 9:00-21:00 US Eastern Time)