Refund & Return Policy

At LSNDEE, every product is made with care — whether fully custom or ready-made. Please read our policy based on the type of item you ordered.

🎨 Custom-Made Products

(Personalized items made from your photos)

Because each custom item is made specifically for you, we are unable to accept returns or exchanges for personal preference reasons (e.g., change of mind, wrong size ordered).

Our Quality Guarantee

If your order arrives with any of the following issues, we will remake your item for free or issue a full refund — no return required:

Manufacturing defects or poor print quality
Wrong photo or design used
Item damaged during shipping
Missing or incorrect items

Contact us within 30 days of receiving your order at support@lsndee.com with your order number and a photo of the issue. We'll make it right within 24 hours.

Custom Order Policy

All sales are final once production has begun. We recommend double-checking your photo and order details before submitting.

Before production starts, you may:

Cancel your order for a full refund
Request changes to your photo or design

📦 Standard (Non-Custom) Products

We accept returns and exchanges for standard items under the following conditions:

Return Eligibility

Within 30 days of delivery
Unused, unwashed, and in original packaging
Proof of purchase required

How to Return

Email support@lsndee.com with your order number and reason for return. We'll provide a return address within 24 hours. Return shipping costs are the customer's responsibility unless the item is defective or incorrectly sent.